The Curated Experience: Engineering Customer Service to Build Loyalty

by Amas Tenumah

Book Overview

We are in the age of the empowered customer. There are more and more customer choices, greater and greater customer demands on organizations everywhere. Your Customers want to contact you utilizing an ever-growing number of channels but still expect a continual and contextual conversation with you throughout their journey. The expectations from your customer is no longer to just resolve their issues on the first try, but instead to anticipate their...

• Format: Paperback
• Language: English
• ISBN: 0692479740
• ISBN13: 9780692479742
• Release Date: July 2015
• Publisher: Bien LLC
• Length: 102 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"