The Complete Idiot's Guide to Great Customer Service

by Ron Karr

Aims to show business people how to develop good customer service programmes that really work. Chapters include how to train service personnel, handle complaints, create a service culture in any sized company, and develop service strategies that bring out the best in the business.

• Format: Paperback
• Language: English
• ISBN: 0028619536
• ISBN13: 9780028619538
• Release Date: January 2003
• Publisher: Alpha Books
• Length: 326 Pages
• Weight: 1.40 lbs.
• Dimensions: 0.9" x 7.3" x 9.1"

Customer Reviews

Complete Idiot's Guide, Great Customer Service by Ron Karr

The Complete Idiot's Guide to Great Customer Service, like other books of the Idiot's series is easy to grasp and extremely helpful for start-up companies. It is also a good read for customer support staff, who work at traditional call centers or just receive emails through a network. This book shows you how to better your buisness with improved Customer Service.