The Complete Idiot's Guide to Getting Along W/ Difficult People

by Luke Buckles and Yusuf Toropov

One of a series offering straightforward advice in a conversational style, this is a guide to dealing with difficult people, both at work and at home. The topics include recognizing difficult people, methods for avoiding insults, and disarming people before they actually inflict personal damage.

• Format: Paperback
• Language: English
• ISBN: 0028615972
• ISBN13: 9780028615974
• Release Date: February 1997
• Publisher: Alpha Books
• Length: 324 Pages
• Weight: 1.40 lbs.
• Dimensions: 0.9" x 7.3" x 9.1"

Customer Reviews

Great!

This book has help me a great deal in work and at home. Understanding why individuals can be difficult has turned my anger and resentment into empathy. The book has also given me and my staff strategies for dealing with difficult clients.