The Complete Help Desk Guide

by Mary Lenz

Now there's a book for every help desk and support/call center that needs to answer customer questions and solve technical problems. This book helps you predict call volume, reduce turnover (and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0936648961
• ISBN13: 9780936648965
• Release Date: November 1996
• Publisher: CRC Press
• Length: 224 Pages
• Weight: 0.70 lbs.
• Dimensions: 0.5" x 6.0" x 8.9"

Customer Reviews

Excellent Book

I would recommend this book to any IT Professional or end user. There are many Information Technology books out there on the market today but this one is top notch! Thanks and I look foward to reading more!