The Complete Customer Service Letter Book

by Edward W. Werz and Sally Germain

From the commonplace to the infrequent, from complaint and inquiry responses to letters of welcome and congratulations, this collection of 200 expertly written model letters deals with just about any... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0079116183
• ISBN13: 9780079116185
• Release Date: June 1993
• Publisher: McGraw-Hill
• Length: 288 Pages
• Weight: 0.40 lbs.
• Dimensions: 9.8" x 1.3" x 7.8"

Customer Reviews

A great resource...

I speak around the world on lead generation and marketing strategy. Edwards did an outstanding job crafting "The Complete Customer Service Letter Book" to give you a roadmap on how to master writing letters to your customers. There are few resources I can think of where you can "easily perfect" your letter writing techniques for Business to Business customer service. The Complete Customer Service Letter Book is a must for your personal library. Joe Heller, Trust Cycle Selling