The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer S

by Don R. Crawley

Book Overview

A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users.

Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains...

• Format: Paperback
• Language: English
• ISBN: 0983660735
• ISBN13: 9780983660736
• Release Date: October 2013
• Publisher: Crawley International, Inc.
• Length: 224 Pages
• Weight: 0.79 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"