The Come Back Culture: 10 Business Practices That Create Lifelong Customers

by Jason Young, Jonathan Malm, Jason Young

Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back--and they tell their friends.

Backed by plenty of on-the-ground...

• Format: Hardcover
• Language: English
• ISBN: 1540901971
• ISBN13: 9781540901972
• Release Date: May 2022
• Publisher: Baker Books
• Length: 208 Pages
• Weight: 0.98 lbs.
• Dimensions: 0.9" x 5.8" x 8.7"