The Colors of Customer Service

by Karyn L. Beach

Set in a world run by chameleons that change color based on their mood, The Colors of Customer Service explores how engaging customer service representatives can dramatically improve the quality of service they deliver. On his first day, Peter, the new customer service manager, is mortified to find his team is made up of discouraged blues, disgruntled reds and disengaged yellows. While working with each of them, Peter addresses some basic customer...

• Format: Paperback
• Language: English
• ISBN: 1463555016
• ISBN13: 9781463555016
• Release Date: November 2011
• Publisher: CreateSpace Independent Publishing Platform
• Length: 72 Pages
• Weight: 0.32 lbs.
• Dimensions: 8.5" x 0.2" x 5.5"