When we're in the Certainty Trap, we tend to view people who disagree with us as hateful, ignorant, or just plain stupid. When it comes to heated social and political issues in particular, many of us know this feeling well--a consuming state of righteous indignation and moral outrage. And this response makes sense because our very certainty tells us that there are simple and obvious causes and solutions to the hot-button issues we care about most...