The Call Center Dictionary: The Complete Guide to Call Center Technology and Operations

By Keith Dawson and Madeline Bodin

This book is the key to understanding how call centers work. The language of the call center comes from many fields such as telecommunications, engineering, and computer programming, B marking,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0936648791
• ISBN13: 9780936648798
• Release Date: January 1996
• Publisher: CMP Books
• Length: 350 Pages