Business Perspective: The IS View on Delivering Services to the Business

by The Stationery Office

This CD-ROM guides business users through the planning, delivery and management of quality IT services. It is concerned with helping business managers understand IT service provision. Issues covered include business relationship management, partnerships and outsourcing, continuous improvement, exploitation of information, communication, and technology (ICT) for business advantage.

• Format: Paperback
• Language: English
• ISBN: 0113308949
• ISBN13: 9780113308941
• Release Date: January 2004
• Publisher: Stationery Office Books (TSO)
• Length: 178 Pages
• Weight: 1.55 lbs.
• Dimensions: 0.4" x 8.3" x 11.7"