In the 2/92 issue of the Harvard Business Review, Robert Shaffer wrote an article entitled "Successful change programs begin with results." This title is a thumbnail summary of the author's philosophy. In the book, he explains the difference between results-driven and activity-centered programs, the role of pilot projects and the means of expanding the scope of change to encompass the entire organization. Schaffer's approach...
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This book lays out some good, basic, and sound methods for turning around a problem organization. It should be called "The Breakthrough Tactics," because it is not written at a strategic level at all.I work for an engineering/construction company. After reading the book, I have employed the author's method of identifying small areas for improvement to get momentum and build the confidence of a defeated organization. I have...
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Just as background, we have an organization with over 1,000 employees in multiple operating units, spread across many states. We needed some answers to some basic operating issues and went through dozens of books, seminars, consultants, etc., trying to glean a few good answers to current challenges.This book by Shaffer has made a meaningful impact on my organization. It is mandatory reading for our senior management...
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If you are interested in achieving any kind of quantum leap in your business, this book is a must. Easy to read, to the point with simple yet very applicable case studies. I wish I had come across this author twenty years ago.
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Mr Schaffer, a management consultant and a frequent contributor to Harvard Business Review, lays out in this book a case for well focused short-term projects to dramatically increase the performance of organizations. Citing examples of extraordinary output and service which organizations can produce in times of rare opportunity or crisis, he tries to apply learnings from these (infrequent) events to outline a way to...
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