The Black Book of Outsourcing: How to Manage the Changes, Challenges, and Opportunities

by Douglas Brown and Scott Wilson

Book Overview

Revised for 2009 and beyond, The Black Book of Outsourcing is a comprehensive guide and directory for the evolving field of outsourcing, including expert advice on how to operate an outsourcing program. Valuable governance checklists, offshoring insights, best practices and one-of-kind resources are featured in this bible of the outsourcing industry. First published in 2005, this topical, bestselling manual explores the evolution of both outsourcing...

• Format: Hardcover
• Language: English
• ISBN: 0471718890
• ISBN13: 9780471718895
• Release Date: May 2005
• Publisher: Wiley
• Length: 384 Pages
• Weight: 1.43 lbs.
• Dimensions: 1.3" x 6.3" x 9.2"

Customer Reviews

Academic's Choice: Used As the Outsourcing Text by Several College Instructors

This book brings outsourcing theory to life in a way that allows you to hit the ground running. Its pragmatic approach offers frequent and hidden insights into actions to take and, more importantly, what mistakes to avoid. MBA students are using this book currently at dozens of US colleges. "The Black Book of Outsourcing: How to Manage the Changes, Challenges and Opportunities" is without a doubt, the finest outsourcing book available including the newcomer copy cats. It covers a complex subject in a comprehensive manner and does not just focus on Information Systems (IT) outsourcing. That alone makes it an outstanding investment for all business managers and support staff including Accounting, Audit, Marketing, Sales, Purchasing, Materials Management, Human Resources, Administration, QA, Finance and Outsourcing Governance.

"This is, without question, the most comprehensive publication on outsourcing. It's destined to beco

I READ THIS BOOK COVER TO COVER. IT IS EXACTLY WHAT PEOPLE ARE SAYING ABOUT IT. Robert Reich "This book will help you gain an understanding that in the new global, high-tech economy, there's no cruising altitude." - Former U.S. Secretary of Labor, Clinton Administration John Steele "The code for outsourcing management has been broken and the secrets for success are here in this book. The Black Book of Outsourcing has it all. This book will surely be a classic." - Group Director,British Telecom/Yahoo Joseph P. Quinlan "An exhaustive, in-depth look at one of the most pressing competitive issues of our time. Required reading for all executives who hope to survive in the global economy." - -Chief Global Economist, The Johns Hopkins University Joann Martin "Brown & Wilson deliver on the best, most innovative, new practices all aimed at helping one and all survive, manage, and lead in this new economy." - Corporate Vice President, Pitney Bowes Management Services Ashish Arora "The Black Book of Outsourcing offers fresh, organized thinking on one of the most vexing and emotionally charged business challenges." - -Professor, The Heinz School of Public Policy and Management, Carnegie Mellon University Thomas J. Donohue "The Black Book of Outsourcing moves beyond the rhetoric and offers specific strategies for those choosing to outsource and for those whose careers have been impacted by outsourcing. Outsourcing is a reality. This book shows companies and workers alike how to turn it into an opportunity." - -President and CEO, United States Chamber of Commerce Terry Jost "Outsourcing is not a fad, but an important shift in how business is done in the global economy. As a global outsourcing leader, Capgemini understands the importance of being informed in making any outsourcing decision. The Black Book of Outsourcing provides a wealth of information on how to get it right." - -North American Outsourcing Leader, Capgemini J. Brian Quinn "This book challenges readers to re-evaluate their preconceived notions about outsourcing." - Buchanan Professor of Management Emeritus, Tuck School of Business, Dartmouth College Ward Holland "This is, without question, the most comprehensive publication on outsourcing. It's destined to become the most regarded source of essential outsourcing information and practice. The Black Book of Outsourcing is the most important outsourcing investment you can make." - Vice President, Strategic Initiatives and Corporate Development,Wachovia Shiv Nadar "Outsourcing is a business imperative in our interconnected and interdependent world. Organizations who successfully leverage its power create value for their stakeholders. This book will help you master that destiny." - Founder and Chief Executive Officer, HCL Technologies Dilip R. Vellodi "Business leaders hoping to understand the concerns, challenges and motivating forces behind the subject of global sourcing will find The Black Book of Outsourcing to b

Buy this Book if you're going to buy Just ONE book on Outsourcing

A 'must read' for serious companies considering outsourcing. Outsourcing is a $6 trillion global industry and is a hot topic not only in business but in the daily papers, where workers displaced complain and employers saving money face the pros and cons of outsourcing. Several books have appeared on the topic, but THE BLACK BOOK OF OUTSOURCING: HOW TO MANAGE THE CHANGES, CHALLENGES & OPPORTUNITIES differs in several ways. It's written by a team of experts on the topic who's been coaching executives on outsourcing practices for over a decade, it explains the values - when conducted properly - of outsourcing, and it tells how to identify the right partners and fine-tune outsourcing relationships. It speaks to the user - not in theoretical or highly technical jargon as most the other outsourcing books available want to do. Full of actionable plans and items. Its like a consulting engagement in a book at a very affordable price. Go for this one if you're shopping for an outsourcing book. Trust me, its that much better.

A WEALTH OF INFORMATION AND INSIGHTS!

An excellent source for information and guidance. The book's three main parts cover: how to plan, lead and manage outsourcing initiatives; a guide to finding an outsourcing career; and a guide for outsourcing entrepreneurs. Some specific topics include: making decisions to outsource; what is needed to be known before starting; assessing cost, benefit, and risk; outsourcing options; selecting suppliers and vendors; and much more. Includes an annotated, extensive vendor directory. Offers a wealth of information and insights.