"A witty, literate and, most of all, convincing reflection...[Ackoff] shines an often bright light into corners where problems hide, showing the manager how to understand the consequences of his own behavi identify real, rather than supposed, elements of problems; perceive another's aims; determine what is controllab and deal with other nettlesome factors." -Inc. The Art of Problem Solving Russ Ackoff-author, consultant, and teacher extraordinaire...