The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging

by Joseph Michelli and Joseph A Michelli

Book Overview

New from bestselling author Joseph Michelli!

How Airbnb has disrupted the hospitality industry for unparalleled success--critical lessons that apply to any 21st Century business

No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos,...

• Format: Hardcover
• Language: English
• ISBN: 1260455440
• ISBN13: 9781260455441
• Release Date: October 2019
• Publisher: McGraw-Hill Companies
• Length: 336 Pages
• Weight: 1.32 lbs.
• Dimensions: 1.3" x 5.9" x 9.1"