The AI Revolution in Customer Service and Support: A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers

by Mayte González, Emily McKeon, Ross Smith Jr.

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you...

• Format: Paperback
• Language: English
• ISBN: 0138286507
• ISBN13: 9780138286507
• Release Date: July 2024
• Publisher: Pearson
• Length: 544 Pages
• Weight: 1.49 lbs.
• Dimensions: 1.3" x 6.0" x 8.9"