The ABCs of Effective Feedback: A Guide for Caring Professionals

by Irwin M. Rubin and Thomas J. Campbell

Book Overview

Chart a Course to Excellence

Sponsored by The American College of Physician Executives

"A much-needed, practical guide to giving and receiving feedback . . . a guide that is essential to the successful conduct of one of humanity's most important activities productive conversation."
--Edgar H. Schein, Sloan Fellows professor of management emeritus, MIT Sloan School of Management

Managing relationships,...

• Format: Hardcover
• Language: English
• ISBN: 0787910775
• ISBN13: 9780787910778
• Release Date: December 1997
• Publisher: Jossey-Bass
• Length: 176 Pages
• Weight: 0.95 lbs.
• Dimensions: 0.8" x 6.2" x 9.1"

Customer Reviews

The definitive physician's guide to effective communication.

This book could easily have been retitled: what I really should have learned in medical school about effective communication...but never did. The authors present an effective framework for not only learning basic communication skills, but for understanding the more fundamental behaviors which drive our language and communications. Always balancing their message with a caring, sensitive clinical perspective, (including several "right on target" examples) their message should hit home with every physician and caring professional who chose the healing arts as a labor of love, passion, caring and commitment. All too often, in today's healthcare environment financial pressures seem to take us further away than ever from the patient...changing us from patient advocate to adversary. The frustration is further heightened by the sense that "nobody really listens to us anymore." This book lays out a coherent, comprehensive, and compassionate approach to communication which, at its best, should enable and empower us to hear and be heard more effectively - not only with our patients, but with our colleagues, other healthcare industry leaders, and our families. I heartily recommend this book!!!

Incredible resource for those committed to personal growth!

Our body system is nature's most perfect creation, balanced by intricate systems of feedback and communication. Our personal lives and organizational lives are often devoid of feedback; somehow we have lost these essential skills. This book teaches us how to become Aware of our Behavior and its Consequences through an eloquent description of how healthy feedback can change us personally and corporately. As a Family Physician and teacher of Family Physicians, I am certain that the ability to give and receive feedback promotes more healthy relationships. This is the essence of sustainable growth and change. We all have the power to change ourselves and this book is a good way to start that process!

Must reading for executive who wants to help others succeed

The authors summarize their vast experience teaching executives how to give feedback to others...whether they be subordinates or equals. What needs to be fed back? How to "package" that feedback? What barriers keep us from trying? Why do we all think we are good at this basic function, when most of us are miserable and uncomfortable at it? This guidebook tells us how to do it and more importantly, tell us why we must. It stimulates and challenges and ends up inspiring us. It makes it fun. Our professional life is like our personal life. We have a duty to make others better and more productive. We need to invite others to help us to improve. Without feedback, there is no learning. Without constant learning, we stagnate. If we stagnate, our life was not worth living. So this book helps us to be better human beings. Read this book, then reread it. It's like a fine wine, getting richer with age.

A useful gem of wisdom!

As a consultant and trainer, I found "The ABC's of Effective Feedback" to be so very useful to all my work in Career Development. I have advised all 35 trainers who work with me to read it so they can use its gems of wisdom in their delivery as well.