The 31 Practices: Release the Power of Your Organization's Values Every Day

by Alan Williams and Alison Whybrow

In our super-connected world, organizations brands and reputations are shaped to a far greater extent by the personal experience of their employees and customers. We already know that 70% of customers brand perception is determined by their experience with the organization's employees and 41% of customers are loyal due to employee attitude. Authenticity from the tip to the root is the new holy grail for organizations. This book shows how an organization...

• Format: Hardcover
• Language: English
• ISBN: 1907794352
• ISBN13: 9781907794353
• Release Date: December 2016
• Publisher: Lid Publishing
• Length: 224 Pages
• Weight: 1.65 lbs.
• Dimensions: 1.2" x 6.2" x 9.2"