The 11% Solution

by Verena Somer

You sold 'em once; can you sell 'em again? Most businesses lose 11% due to unhappy customers - and they don't even know it! Because the customers walk out the door - silently - never to return again... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1467940097
• ISBN13: 9781467940092
• Release Date: December 2011
• Publisher: Createspace Independent Publishing Platform
• Length: 158 Pages
• Weight: 0.42 lbs.
• Dimensions: 0.3" x 5.5" x 8.5"