Tales of Knock Your Socks Off Service

by Ron Zemke and Kristin L. Anderson

"The sixth book in the Knock Your Socks Off Service series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone above and beyond for... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0814479715
• ISBN13: 9780814479711
• Release Date: January 1997
• Publisher: Amacom
• Length: 208 Pages
• Weight: 0.70 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"

Customer Reviews

very helpful/great stories

I agree. I'm in sales. The book is educational and entertaining. I heard about the contest too. All fans of Knock Your Socks Off Service should enter.

Entertaining and Educational

Fabulous book. Great examples. Educational for all those in business as well as very entertaining. Heard that the authors are sponsoring an essay contest during June 1998 for all our good service experiences.