Taking Care of Business: 101 Ways to Keep Your Customers Coming Back (Without Whining, Groveling or Giving Away the Store)

by Dick Schaaf and Ron Zemke

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• Format: Hardcover
• Language: English
• ISBN: 0943210070
• ISBN13: 9780943210070
• Release Date: January 1991
• Publisher: HRD Press
• Length: 127 Pages
• Weight: 0.42 lbs.
• Dimensions: 0.5" x 4.5" x 7.3"