Sustaining Knock Your Socks Off Service

by Ron Zemke and Thomas K. Connellan

"Ron Zemke shook up the service industry with his two best-selling books on delivering and managing ""knock your socks off service."" Now he's doing it again with Sustaining Knock Your Socks Off... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0814478247
• ISBN13: 9780814478240
• Release Date: January 1993
• Publisher: Amacom
• Length: 150 Pages
• Weight: 0.70 lbs.
• Dimensions: 0.6" x 6.1" x 9.0"
• Age Range: 17 years and up
• Grade Range: Grade 12 and higher