Supervision in the Hospitality Industry

by Karen Eich Drummond, John R. Walker, Jack E. Miller, et al.

Book Overview

* Covers all areas related to managing employees in foodservice and hotel operations, from communication, recruitment, and training to performance evaluation, discipline issues, and delegation. * Each chapter features new, up-to-date material. * Expanded coverage of hospitality organizations through case studies and hotel industry examples.

• Format: Hardcover
• Language: English
• ISBN: 0471396893
• ISBN13: 9780471396895
• Release Date: September 2002
• Publisher: John Wiley & Sons
• Length: 496 Pages
• Weight: 2.45 lbs.
• Dimensions: 1.1" x 7.5" x 9.6"

Customer Reviews

Supervision in the Hospitality Industry

This book was a requirement for my course. It is a good book. Very informative and comprehensive.

Favorite textbook--would read even if not required by class

The book makes sense, and depicts realistic scenarios and considerations for management of the hospitality industry. My boss at work wants to read it when I am done. Also, some parts are even kind of humorous, so it is interesting to read.

Expert Advise that is highly readable

I couldn't disagree more with the culinary student. Having been a hospitality manager for 15+ years plus a college instructor for 6 years, I found that Miller's advise is dead-on. The cases presented are real world too. Don't be deceived by the readability of this text. It is solid as a rock. He gives practical advise that you can refer to year after year. If you want empty theory, read someone else. If you want to learn from a master, buy this book. Miller is right when he says that management is an art. Whenever you are dealing with people, you can't turn to a formula. If you want science, go study chemistry. This book is about developing practical organizational and supervisory skills. There's nothing fluffy about it.

Enlightening!!

You can be the most organized person in the world and you will still run into difficulties when trying to communicate in an effective manner, recruit, train, evaluate performance, discipline, and delegate all at the same time. For anyone, it's a lot to have on your plate. This book makes it seem simple. It offers way to alleviate some of the frustration that comes with the job.

Hospitality Supervision Textbook Package

This textbook package contained "Supervision in the Hospitality Industry" 3rd Edition hard cover (ISBN# 0-471-19420-0) and National Restaurant Association Educational Foundation-NRAEF ProMGMT Student Workbook (ISBN# 0471-41305-4). Chapter 9 on performance evaluation was the greatest insight. A great learning tool to help focus my job development within the huge vacation/hospitality employer I work for here in Orlando, Florida.