Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance

by Sheldon D. Goldstein and Goldstein

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• Format: Hardcover
• Language: English
• ISBN: 0873897757
• ISBN13: 9780873897754
• Release Date: October 2009
• Publisher: ASQ Quality Press
• Length: 124 Pages
• Weight: 0.75 lbs.