Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revi

by Jeff Gee, Val Gee, Valerie Gee

Book Overview

Don't just give them customer service.Give them Super Service

For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers.

Now, it has been completely revised and expanded to address today's uniquecustomer-service issues.

Super Service, 2nd Edition teaches you how to deliver great service in...

• Format: Paperback
• Language: English
• ISBN: 0071625798
• ISBN13: 9780071625791
• Release Date: May 2009
• Publisher: McGraw-Hill Companies
• Length: 240 Pages
• Weight: 1.65 lbs.
• Dimensions: 0.6" x 7.3" x 9.2"

Customer Reviews

Working with customers

Super Service is a great book for people who work on the front line like me. It is about not taking things personally and not being at the affect of the customer. When I give great customer service--I am the one who gets to feel good at the end of the day. The fact that the customer goes away feeling satisfied is just an added bonus. I've noticed that a lot of people in customer service positions act like they don't want to be there--like they are victims or something. Super Service reminds me that great service begins and ends with me. After all--if it's not about me--then who is it about?

Excellent training resource

I do a lot of human resources training in my work, and have recommended this book to numerous organizations. It is well written, and makes its points clearly and without unnecessary theorizing. I also have never before seen customer service presented from the perspective that the server isn't doing it for the customer or the company, but for their own sense of excellence and satisfaction.

Gem of a book

Super Service is one of the rare books on this subject that delivers what it promises. Val Gee and Jeff Gee know their stuff and communicate it with real style and enthusiasm. Moreover the tips are practical easy to implement and inspirational.

Inspirational

I'm an independent consultant who was in a group who heard you talk about Super Service. I was sitting there listening and thinking,YES!!! this is how I am. YES!!! this is what I believe. YES!!! this is how I treat my customers. YES!!! they must be very happy with me. BUUUTTT...you got me thinking that I better find out if that's really the case--so as I was sitting there I decided to create a client survey. Thanks for the inspiration. I bought your book, and it is fabulous.

Great motivational book with lots of action steps

I work as a manager and after reading this book I have a new outlook on how to motivate me and my team. This book gives hands-on advice that I can put to use not only at work but in my personal life too. I never realized that everyone who is not me is my customer! This book is for everyone who wants to improve their business and personal life.