Successful Service Operations Management [With CDROM and Infotrac]

by Kathryn H. King-Metters, Richard D. Metters, Madeleine Pullman

Book Overview

This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0324224370
• ISBN13: 9780324224375
• Release Date: January 2005
• Publisher: Cengage Learning
• Length: 406 Pages
• Weight: 2.25 lbs.
• Dimensions: 0.9" x 8.1" x 10.1"