Strategic Management of Professional Service Firms: Theory and Practice

by Stephan Kaiser, Max J. Ringlstetter, Max Josef Ringlstetter

Book Overview

Part i: professional service firms.- 1. the world of professional service firms.- 2. the business of professional service firms.- 3. the subsectors of professional service firms.- part ii: management of strategic resources.- 1. quality management.- 2. knowledge management and innovation.- 3. marketing and relationship management.- part iii: management of professionals.- 1. human resource management in professional service firms.- 2. professional...

• Format: Hardcover
• Language: English
• ISBN: 364216062X
• ISBN13: 9783642160622
• Release Date: December 2010
• Publisher: Springer
• Length: 208 Pages
• Weight: 1.10 lbs.
• Dimensions: 0.6" x 6.1" x 9.2"