Spoil 'em Rotten!: Five-Star Customer Delight in Action

by Jane Coiné and Ted Coiné

Book Overview

Companies spend incredible amounts of energy and treasure trying to bring new customers in the front door, only to watch them walk right out the back because they feel unimpressed, dissatisfied, or even insulted by the terrible service they receive.

Spoil 'em Rotten, and close that back door Keep every customer you ever earn by treating them so well, they'll fight to stay with you. Turn your delighted customers into your most powerful sales...

• Format: Paperback
• Language: English
• ISBN: 0595424120
• ISBN13: 9780595424122
• Release Date: March 2007
• Publisher: iUniverse
• Length: 152 Pages
• Weight: 0.44 lbs.
• Dimensions: 0.3" x 5.5" x 8.5"