Spencer Cohen is the guy who gets answers to relationship questions. Playing the role of the new lover, his job is to make his client's ex realise one of two things: he doesn't want to break up or he really does. Either way, his client gets answers.
The ex would either apologize and beg, or turn and walk. But in the end, Spencer's client won. If he wanted his ex back and got him, it was great. If the guy walked away, then as hard it was...