Solid Gold Customer Relations: A Professional Resource Guide

by Carol Sapin Gold

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• Format: Hardcover
• Language: English
• ISBN: 0138223386
• ISBN13: 9780138223380
• Release Date: January 1983
• Publisher: Prentice Hall
• Length: 122 Pages
• Weight: 0.65 lbs.

Customer Reviews

Outstanding practical information

This book was really an eye opener. I found I could use the information at home, as well as in business. The book became better as it went along, rather than fading out, as if the Author was just getting started. I have heard Ms. Gold speak, and she really is dynamite.

A must for anyone who has to deal with other people.

This is one of those little books that says a lot. The information in Solid Gold Customer Relations can be applied to everyday life, as well as to business. From Managers who have to deal with employees to employees who deal with clients, this book is an invaluable guide about how to handle a multitude of personalities and situations. Solid Gold Customer Relations is packed with common sense ideas and has been my main source for departmental employee/client relations guidelines.