Smiling Down the Line: Info-Service Work in the Global Economy

by Bob Russell

Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell's Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. Russell also considers globalization...

• Format: Paperback
• Language: English
• ISBN: 1442609818
• ISBN13: 9781442609815
• Release Date: September 2009
• Publisher: University of Toronto Press
• Length: 352 Pages
• Weight: 1.15 lbs.
• Dimensions: 0.9" x 5.9" x 8.9"