Smart Business Metrics: Measure What Really Counts and Manage What Makes the Difference

by Bob Phelps

If you are going to manage by numbers, make sure that they're the right ones. Most measures distort managerial behaviour and impair performance. You need to select and implement the key measures that... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0273663968
• ISBN13: 9780273663966
• Release Date: January 2004
• Publisher: Not Avail
• Length: 207 Pages
• Weight: 0.05 lbs.