As I started reading the book, I knew there would be so many parts I would want to refer to again and agian that I grabbed my yellow highliter.My copy now has a LOT of yellow.Simple Encounters is something many of us could write - but Chris DID it!Some of the lessons are a 'Flash of the Obvious', (sort of like the information we've read in Tom Peters', In Search of Excellence', but Chris makes reference to him, also.Easy to read and easy to learn from - I like the book and highly reccomend it!
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