For 15 years, Steven Schrader worked as a firefighter and an Emergency Medical Technician (EMT) in Atlanta, Georgia. There, he faced the day-to-day stress created by having to deal with nonstop human catastrophe, one moment administering to terribly hurt accident victims, the next talking down a suicidal person from a rooftop. Added to these difficulties were his own personal struggles, not the least being the bias he experienced because of his...