Shift Happens: Bridging the Gap Between Awful and Awesome Customer Service

by Stephanie Wood

Are You Ready to Bridge the Gap? intricacies of delivering awesome customer service. The book identifies four important conceptual shifts that managers must make to enhance the organization's customer... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1418483842
• ISBN13: 9781418483845
• Release Date: November 2004
• Publisher: Authorhouse
• Length: 295 Pages
• Weight: 1.01 lbs.
• Dimensions: 0.7" x 6.0" x 9.0"