Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians)

By Kitty Smith

"Difficult" people frequent every kind of library. Whether a tough customer's behavior is a symptom of mental or emotional disorder, or the result of a bad day and a convenient target, all library... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1555701612
• ISBN13: 9781555701611
• Release Date: July 1994
• Publisher: Neal-Schuman Publishers
• Length: 166 Pages
• Weight: 1.13 lbs.
• Dimensions: 0.5" x 8.6" x 11.0"