Servicing ITSM: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them

by Randy A. Steinberg

Book Overview

What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1490719563
• ISBN13: 9781490719566
• Release Date: December 2013
• Publisher: Trafford Publishing
• Length: 288 Pages
• Weight: 0.95 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"