Service Systems Implementation

by Haluk Demirkan

Book Overview

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented...

• Format: Paperback
• Language: English
• ISBN: 1461428076
• ISBN13: 9781461428077
• Release Date: April 2013
• Publisher: Springer
• Length: 310 Pages
• Weight: 1.04 lbs.
• Dimensions: 0.7" x 6.1" x 9.2"