Service Savvy Health Care: One Goal at a Time

by Wendy Leebov, Jeanne Presha, Susan Afriat

For managers who have the basics of service management in place, this nuts-and-bolts guide helps tackle service weaknesses that cut across all work teams. It provides the tools needed to engage all staff in accomplishing significant results by adopting and focusing on one service improvement goal at a time. A detailed model helps you plan for and implement service improvement to increase patient and staff satisfaction. The model is applied in the...

• Format: Paperback
• Language: English
• ISBN: 1556482256
• ISBN13: 9781556482250
• Release Date: May 1998
• Publisher: Jossey-Bass
• Length: 276 Pages
• Weight: 1.32 lbs.
• Dimensions: 0.7" x 7.1" x 10.0"