Service Savvy Health Care: One Goal at a Time

by Wendy Leebov, Jeanne Presha, Susan Afriat

For managers who have the basics of service management in place, this nuts-and-bolts guide helps tackle service weaknesses that cut across all work teams. It provides the tools needed to engage all... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1556482256
• ISBN13: 9781556482250
• Release Date: May 1998
• Publisher: Jossey-Bass
• Length: 276 Pages
• Weight: 1.32 lbs.
• Dimensions: 0.7" x 7.1" x 10.0"