Service Quality Within Hotels: Theory, Evaluation and Practice of Service Quality

by Michael Kassotakis and Michael Kassotakis MCIM

Service Quality Within Hotels. Theory and Practice. How to assess service quality in Hotels. Research and Managerial Implications.This work of art, instruction, manual, writing and consulting was completed in the start of the current millenium. It is the first work in the world that evaluated service quality in hotels. It is also a move by move guide that will enable hotel owners, hotel managers, marketing managers, management consultants, tourism...

• Format: Paperback
• Language: English
• ISBN: 1514801744
• ISBN13: 9781514801741
• Release Date: July 2015
• Publisher: Createspace Independent Publishing Platform
• Length: 162 Pages
• Weight: 0.50 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"