Service Quality in Leisure and Tourism

by Christine Williams and John Buswell

The service sector is considered to lag behind manufacturing in introducing quality management cultures. The leisure and tourism industry has tended to be even more dilatory, and so quality management was not given a high priority until recently. This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It helps to comprehend the various dimensions of service quality along with the associated...

• Format: Paperback
• Language: English
• ISBN: 0851995411
• ISBN13: 9780851995410
• Release Date: March 2003
• Publisher: Oxford University Press, USA
• Length: 240 Pages
• Weight: 1.17 lbs.
• Dimensions: 0.6" x 6.8" x 9.8"