Service Quality in Indian Hospitals: Perspectives from an Emerging Market

by Rani Susmitha, M Punniyamoorthy, Sanjay Mohapatra, et al.

Book Overview

This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals. This book provides a comprehensive understanding of service quality antecedents in Indian hospitals. It...

• Format: Hardcover
• Language: English
• ISBN: 3319678876
• ISBN13: 9783319678870
• Release Date: October 2017
• Publisher: Springer
• Length: 106 Pages
• Weight: 0.78 lbs.
• Dimensions: 0.3" x 6.1" x 9.2"