Service Quality in Indian Hospitals: Perspectives from an Emerging Market

by Rani Susmitha, M Punniyamoorthy, Sanjay Mohapatra, et al.

Book Overview

Provides an elaborate and empirical understanding of the satisfaction of patients and service quality of hospitals in an Indian context as an emerging market
Offers valuable insights and implications for both hospital management and government
Explores applications of data mining techniques like Artificial Neural Networks (ANNs) and Support Vector Machines (SVMs) in the health care industry

• Format: Hardcover
• Language: English
• ISBN: 3319678876
• ISBN13: 9783319678870
• Release Date: October 2017
• Publisher: Springer
• Length: 106 Pages
• Weight: 0.78 lbs.
• Dimensions: 0.3" x 6.1" x 9.2"