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Paperback Service quality assessment for healthcare sector Book

ISBN: 6205630982

ISBN13: 9786205630983

Service quality assessment for healthcare sector

Healthcare service sector plays important role in economic growth of a nation. Healthcare services are provided by various types of hospitals such as government hospitals, private hospitals, and community / trust hospitals in urban area. In rural area the healthcare services are provided by primary healthcare centres. Due to increase in competition between hospitals a pressure is increased on administrators of hospitals to provide better services to customer. To make improvement in services the administrator of hospitals need to know the area where improvement is needed. Hence administrators of hospitals needed a reliable instrument to measure the service quality of hospitals. The objectives of this book is 1) to provide a model for assessing service quality of healthcare sector 2) to determine the common minimum service items able to measure the service quality of healthcare sector 3) to use neural network for assessing service quality model for healthcare sector. After exploratory literature review it is found that majority of researcher used customers perception minus expectation gap score for assessing service quality of healthcare sector.

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Wonderful Christmas Pick

Ahhh....aren't Christmas memories some of the best memories we have? Cheryl Kirking brings you back in time with these heart-warming vignettes about Christmases past. They will stir up the warm-fuzzy feelings of yesteryear in you as you look back on your own set of memories. Each story is just a few pages long so you can read it in snippets or sit down for a long, comforting read. You will want to add this to your Christmas...

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ALL IS CALM, ALL IS BRIGHT is a wonderful read! It is filled with moving and uplifting stories. Just right for a bedside book.It is an attractive hardback. The writers offer narratives in a variety of styles, but most of them are like captivating stories told after dinner to friends on a December night. You will catch the Christmas spirit--and you will want to re-read many of the stories when the holidays are over.

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All Is Calm, All Is Bright

This book is fantastic!! I would highly recommend it as a holiday gift. I found this book, as well as Ms. Kirking's book--Ripples of Joy, to be among my favorites. Both books offer peaceful reading and a chance to remember to appreciate life. Way to go, Ms. Kirking!! It is nice to have books that can be shared with family and friends!

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