Service Quality and Productivity Management

by Jochen Wirtz

The relationship between productivity and customer satisfaction is complex. Service Quality and Productivity Management describes that the quality and productivity are twin paths in creating value for both customers and organizations. This book describes how to improve service quality and productivity, and discusses how to use key tools (including customer feedback systems) to achieve this. This book is the 12th volume in the Winning in Service Markets...

• Format: Paperback
• Language: English
• ISBN: 1944659420
• ISBN13: 9781944659424
• Release Date: October 2017
• Publisher: Ws Professional
• Length: 79 Pages
• Weight: 0.26 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"