Service Quality and Management

by Bernd Stauss

Introduction Are services millennium-proof? Certainly not. At least not at this moment. There is no thorough research needed to derive that conclusion, simply ask around. The evi- dence is... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3824467801
• ISBN13: 9783824467808
• Release Date: April 1999
• Publisher: Deutscher Universitatsverlag
• Length: 314 Pages
• Weight: 0.71 lbs.
• Dimensions: 0.7" x 5.0" x 8.0"