Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (Dea)

by Joe Zhu and H. David Sherman

Book Overview

Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). Throughout the book step-by-step guidance is provided to enable any reader to apply DEA with Excel to their organization. The book provides a roadmap for managers to understanding DEA. It demonstrates how these methods can be used to improve productivity...

• Format: Paperback
• Language: English
• ISBN: 1461498058
• ISBN13: 9781461498056
• Release Date: November 2014
• Publisher: Springer
• Length: 328 Pages
• Weight: 1.09 lbs.
• Dimensions: 0.7" x 6.1" x 9.2"