Service Orientation: Winning Strategies and Best Practices

by Paul Allen

Companies face major challenges as they seek to flourish in competitive global markets, fuelled by developments in technology, from the Internet to grid computing and Web services. In this environment, service orientation - aligning business processes to the changing demands of customers - is emerging as a highly effective approach to increasing efficiency. In this book, Paul Allen provides an accessible guide to service orientation, showing how it...

• Format: Hardcover
• Language: English
• ISBN: 0521843367
• ISBN13: 9780521843362
• Release Date: May 2006
• Publisher: Cambridge University Press
• Length: 360 Pages
• Weight: 1.91 lbs.
• Dimensions: 0.9" x 7.1" x 9.7"