Service Operations Management: Improving Service Delivery

by Robert Johnston and Graham Clark

Book Overview

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1405847328
• ISBN13: 9781405847322
• Release Date: January 2008
• Publisher: Prentice Hall
• Length: 553 Pages
• Weight: 2.20 lbs.
• Dimensions: 1.3" x 7.4" x 9.4"