Service Operation

by David Cannon and Office of Government Commerce

This publication provides best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management...

• Format: Paperback
• Language: English
• ISBN: 0113310463
• ISBN13: 9780113310463
• Release Date: May 2007
• Publisher: Stationery Office Books (TSO)
• Length: 263 Pages
• Weight: 3.50 lbs.
• Dimensions: 0.5" x 8.6" x 11.1"