Service Offerings and Agreements: Itil 2011 Intermediate Capability Handbook

by AXELOS and itSMF UK

This quick reference guide will help you as you study for the Service, Offerings and Agreements (SOA) module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.

• Format: Paperback
• Language: English
• ISBN: 0113314493
• ISBN13: 9780113314492
• Release Date: October 2014
• Publisher: Tso, the Stationery Office
• Length: 196 Pages
• Weight: 0.34 lbs.
• Dimensions: 0.4" x 4.3" x 5.5"